Discreet and thoughtful service is central to our welcome. Exceptional staff and first-class amenities are on hand to enhance time spent under our roof, whether your needs include accommodating a family pet, or opening doors to London’s best fitness facilities.


In keeping with our discreet and homely welcome, we deliver all the amenities that will ease your stay. Whether it’s a personal shopper or chef, butler service, valet parking or superior fitness equipment you desire, we understand that feeling at home requires much, much more than simply a bed to rest your head.


A highly trained team of expert Clefs d’Or-honoured concierges work around the clock and have all the local knowledge required to enrich your time with us, alongside a black book of exceptional services to call on, from babysitting to party planning.

Butler Service

Skilled in discreet, anticipatory service, our butlers elevate your experience by taking care of your daily needs, whether attending to laundry, shoe-cleaning, organising meals or personal shopping. This service is requested on booking.


Maintaining a wellness regime during your stay is simple. Fitness on Demand classes may be taken in the Fitness Suite and yoga mats are available for private in-suite practice. Personal trainers, hair and beauty consultants and wellness practitioners can be booked, alongside access to local gyms and in-suite treatments.


We warmly welcome families and four-legged friends, too. A Playstation and junior bathrobes can be installed before arrival, while our concierges will book child-friendly activities or access to Kensington’s Harbour Club pool. In-suite amenities allow cooking and laundry for the family to be carried out at your convenience.